FAQ Frequently Asked Questions

Can you pick us up at the airport?

Yes. Our driver will have a sign with your name and Ohana Retreat Bali on it. The price for up to 4 people is 350,000 rupiah. You don’t need to have rupiah on you, as we can settle up later. Just message us after you make a reservation.

Do we need a car to get around?

It depends. We have had guests stay and only walk to restaurants and the beach, etc. Alternatively we can have a rental scooter delivered to Ohana if you want to scooter around. Prices range from 70,000 to 100,000 per day depending on the quality of the scooter. Some guests download the Grab app and use it to hire a car for a one way trip. Prices to the famed Old Man’s bar in Canggu is approximately 60,000. To go to the iconic Potato Head beach club in Seminyak is approximately 110,000. We also hire cars for guests, typically at a rate of 400,000 for a 1/2 day and 800,000 for a full day.

As mentioned, there are many restaurants within walking distance of Ohana. The shortest is about 2 minutes and the furthest in Pererenan is about 20 minutes. You can also walk to the beach and then over a walking bridge to Echo Beach. There are numerous restaurants there, as well as the hipster day club La Brisa.

How much do your rooms cost?

We have two types of rooms, a Deluxe Room with a King bed and large bathroom; and a Loft Room with two single beds upstairs (that can zip together into a King bed) and a King bed downstairs. Loft Rooms come with 1.5 bathrooms: the 1/2 bath is upstairs and a full bathroom downstairs. Prices are here.

What is there to do in Pererenan?

You can take a look here for an overview of the area. In general Pererenan is an up and coming yet still quiet neighborhood next to busy Canggu. Many people stay here to have a peaceful experience and then transport themselves to busy areas for day trips.

Nearby attractions include Pererenan Beach (0.4 miles), Echo Beach (Pantai Batu Mejan — 0.6 mile by foot or 2.7 miles by scooter), and downtown Canggu (Batu Bolong — 2.4 miles by scooter).

Do you serve food?

Sorry we do not, except in pre-arranged special circumstances. However, there’s at least 5 restaurants that serve breakfast, lunch or dinner within a 12 minute walk.

Do you serve alcoholic drinks?

Sorry we do not, except in pre-arranged special circumstances. If you send us your drink requests in advance we will have them available for you before you arrive.

Do you have a spa?

Yes, we have a cute little spa with an amazing Balinese masseuse /beautician. She offers a variety of massage techniques as well as hair and nail treatments, facials, and foot massage.

Is your hotel in a safe location?

Yes. Pererenan is a relatively prosperous Balinese community, with many villas, small hotels, and a variety of restaurants and shops that are safe to walk to day or night. That said, we do have a CCD camera at the outside gate electronic gate, a camera in the parking area, and one near the pool.

Can children safely play here?

Yes. We have a shallow area of the pool that children can play in. We have a koi pond, and the kids can help with feeding the fish twice a day. We are at the end of a private road with an electronic gate that closes automatically after 1.5 minutes. Which means our property is fully enclosed once the gate is shut.

Our puppy Twinky is very playful and the children are welcome to visit Twinky even if she is in our apartment. There’s also an outdoor floating bed that children (and adults) enjoy, as the bed gently sways in the breeze.

What if I have a medical emergency?

Within a 5 minute walk or a 1 minute car or scooter ride is Canggu Medical. They’re a mini treatment center with a doctor in-house. They have a medical van to take you to the hospital of your choice. We use Siloam Hospital in Kuta and are pleased with the medical care. Siloam is 45-60 minutes away, depending on traffic.

What are some of the property amenities at Ohana Retreat Bali?

Air conditioning:
Each room has its own Mitsubishi air conditioner with ultra quiet mode.

Backup generator:
When the power fails in Bali (not too often but it happens), we provide our own electricity with our large capacity power generator.

Each room has a flatscreen smart TV (internet enabled).

Our poolside warung/cafe offers a variety of drinks and food options throughout the day. Please order in advance.

Daily room service / housekeeping:
Each day your room will be serviced by one of our housekeeping staff.

Desk & chair:
Each room has a modern desk and chair, for your laptop or for writing a notes.

Free parking:
You can park your rented scooter or car for free in our garage.

Free toiletries:
In case you forgot we provide basic toiletries throughout your stay.

Laundry service:
We can arrange for a local laundry to wash, dry, and fold your clothes at a reasonable fee.

Linen and towels provided:
All linens and towels are provided. We provide fresh towels every day.

Mini Fridge:
Each loft room has a small refrigerator.

Rooftop bar:
Our exclusive bar provides sunset views of the Indian Ocean. We offer a variety of drink and snack options.

Room safe:
A safe is provided for your valuables.

Table & four chairs:
Each loft room has a table with four chairs.

Deluxe rooms have one wardrobe and Loft rooms have two wardrobes.

Filtered water:
Each room comes with a carafe of filtered, drinkable water. There’s a total of 3 refill stations throughout the property.

We provide free tea / coffee in our warung/cafe.

Each loft room has a small terrace with a view of either the pool, rice fields, or the Indian Ocean, depending on the room. Feel free to request a view when booking your loft room.

USB chargers:
Bedside USB ports to charge your phone and laptop are provided.

Wireless internet:
The entire property has high-speed wireless internet

Are you really a boutique hotel?

We are small and stylish. We have custom mural art in each room and custom furniture from the finest craftspeople in Bali. We have modern conveniences such as USB outlets next to your bed, as well as a Smart TV in each room for streaming Netflix, etc. Beds are 5-star, with pillow top mattresses. Our bathrooms come with waterfall shower-heads. We have a custom writing desk and a safe in each room. The loft rooms have a table with four chairs.

Yes, we are a boutique hotel.

Are you really a premium homestay?

We live in our hotel, in an apartment. Typically homestay owners live year-round at their homestay as well. But we have a modern setup, unlike most homestays.

The benefit for you, our guests, in combining a boutique hotel with a premium homestay is that, unlike some hotel managers, we really care about making your experience as carefree and lovely as possible. Our goal is to solve any problem as soon as it happens, as there is no chain of command leading from the housekeeping staff to the day manager to the executive staff. As the owners, we want to solve the problem immediately, whenever possible.

Yes, we are also a premium homestay.

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